Privacy policy

Privacy Policy

Last Updated: November 3, 2026

This Privacy Policy describes how 1plus1 Co., Ltd., operating the online store Things You Can Make (“we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit our website, purchase or access digital products, request quotations for physical materials, place orders, contact us, or otherwise use our services.

This policy applies to our digital products, physical DIY materials, quotation services, and related customer support activities.

Please read this Privacy Policy to understand how we handle your personal information.

1. Information We Collect

Depending on how you interact with our website and services, we may collect or process the following information:

Contact information: Your name, email address, phone number, billing address, shipping address, and other contact details.
Order information: Products purchased, quantities, selected options, order history, payment status, and transaction records.
Digital delivery information: Information necessary to provide access to purchased PDF tutorials, videos, and other downloadable content.
Quotation information: Products, colors, quantities, selected options, quote requests, quotation history, and communications related to pricing and availability.
Shipping information: Delivery addresses, shipping preferences, tracking information, and information required for international shipping and customs processing.
Customer service information: Questions, messages, support requests, and other communications you send to us.
Account information: Information associated with your customer account, where available.
Technical information: IP address, browser type, device type, operating system, and similar technical information.
Website usage information: Pages viewed, interactions with our website, referral information, and browsing activity.
Cookies and analytics information: Information collected through cookies, pixels, and similar technologies where applicable.

Payment information may be processed by Shopify and our payment service providers.

We do not directly store complete credit card details.

2. How We Use Your Information

We may use personal information for the following purposes:

Processing and managing orders.
Delivering purchased digital products.
Receiving, reviewing, and responding to quotation requests.
Preparing personalized quotations based on product selections, quantities, shipping destinations, and available discounts.
Communicating with customers about product availability, pricing, quotations, and payment instructions.
Processing payments and transactions.
Preparing, packing, shipping, and tracking physical orders.
Providing information required for international shipping, customs clearance, and delivery.
Sending order confirmations, download links, shipping updates, and other transactional communications.
Providing customer service and responding to inquiries.
Managing customer accounts where available.
Operating, maintaining, and improving our website and services.
Preventing fraud, unauthorized activity, and security incidents.
Complying with applicable legal, tax, accounting, and regulatory obligations.
Measuring website performance and understanding customer interactions.
Conducting marketing and advertising activities where permitted by law and consistent with your privacy choices.

Where required by applicable law, we process personal information on an appropriate legal basis, which may include performing a contract, taking steps requested before entering into a contract, complying with legal obligations, pursuing legitimate interests, or obtaining consent.

3. Digital Products and Downloads

Things You Can Make offers digital products, including downloadable PDF tutorials, guides, patterns, videos, and other digital learning content.

When you purchase a digital product, we may process information necessary to:

Complete the transaction.
Confirm payment.
Provide access to purchased content.
Manage downloads and digital delivery.
Provide technical assistance and customer support.
Maintain necessary transaction and tax records.

Digital-only purchases do not require physical shipping.

However, billing, location, or address information may still be processed where necessary for payment processing, tax calculation, fraud prevention, regulatory compliance, or other legitimate purposes.

4. Physical Products and Quotation Requests

We also offer physical DIY materials, including cords, beads, jewelry-making supplies, tools, and accessories.

Some physical products are offered through a quotation system rather than immediate checkout.

When you submit a quotation request, we may collect and process:

Your name and contact information.
Selected products and materials.
Color numbers, quantities, and other product options.
Quote cart contents and quotation history.
Destination country or region.
Shipping information where provided.
Messages, special requests, and other information submitted with your quotation.

We use this information to review product availability, calculate pricing, determine applicable discounts, estimate shipping costs, prepare quotations, and communicate with you.

Submitting a quotation request does not require immediate payment.

If you accept a quotation and complete payment, we may process additional information necessary to confirm, prepare, and fulfill your order.

Quotation information may be processed through third-party quotation applications integrated with our Shopify store.

These applications may process relevant information according to their contractual obligations, privacy practices, and applicable law.

5. Physical Orders and International Shipping

Physical products may be prepared and shipped internationally, including from suppliers or fulfillment locations in China.

When fulfilling physical orders, we may share necessary information with suppliers, fulfillment partners, shipping companies, postal services, customs agents, and other delivery-related service providers.

This information may include:

Recipient name.
Shipping address.
Contact telephone number where required.
Order contents and quantities.
Package and shipment information.
Information required for customs declarations and international delivery.

We share information only as reasonably necessary for order preparation, shipping, delivery, customs processing, customer support, or legal compliance.

Personal information may be processed in countries outside your country of residence as part of international order fulfillment.

6. How We Share Personal Information

We may share personal information with service providers and other parties where necessary to operate our business and provide our services.

These may include:

Shopify, which provides our e-commerce platform and related services.
Payment processors and payment service providers.
Digital product and download delivery service providers.
Quotation and quote cart application providers.
Product suppliers and order fulfillment partners.
Shipping companies, postal services, logistics providers, and customs agents.
Website hosting and technical service providers.
Analytics providers.
Advertising and marketing platforms, where used.
Fraud prevention, security, and compliance service providers.
Professional advisers, regulators, courts, and other authorities where required or permitted by law.

These parties may process personal information according to their contractual obligations, privacy practices, and applicable law.

We do not sell personal information in exchange for money.

Certain privacy laws may define some advertising, analytics, or data-sharing activities more broadly as a “sale,” “sharing,” or “targeted advertising.”

Where applicable, you may have the right to opt out of certain activities.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to:

Operate essential website, account, cart, quotation, and checkout functions.
Remember preferences and improve browsing experiences.
Maintain selected items in shopping carts or quotation carts.
Measure website traffic and performance.
Understand how visitors interact with our website.
Support analytics, marketing, and advertising activities where enabled.

Where required by applicable law, consent may be requested before non-essential cookies or similar technologies are used.

You may be able to manage certain privacy choices through cookie banners, browser settings, or privacy controls available on our website.

Disabling certain cookies may affect the functionality of some website features.

8. Analytics and Advertising

We may use analytics, marketing, and advertising services provided by Shopify and other third-party platforms that we choose to enable.

Depending on the services enabled and your privacy choices, these providers may use cookies, pixels, or similar technologies to measure website activity, evaluate advertising performance, and provide relevant advertising.

Information processed by these providers is subject to their respective privacy practices, contractual terms, and applicable law.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our store and checkout use security technologies provided through Shopify and related service providers, including encrypted connections where applicable.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected.

These purposes may include:

Processing orders and quotation requests.
Providing digital downloads and customer support.
Managing physical orders and shipping records.
Maintaining business and transaction records.
Complying with legal, tax, accounting, and regulatory obligations.
Resolving disputes and preventing fraud.
Enforcing our agreements.

Retention periods may vary depending on the type of information, the purpose of processing, and applicable legal requirements.

Quotation requests that do not result in purchases may also be retained for a reasonable period to manage customer inquiries and related business records.

11. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

Requesting access to personal information we hold about you.
Requesting correction of inaccurate information.
Requesting deletion of certain personal information.
Requesting information about how your information is used or disclosed.
Requesting restriction of certain processing activities.
Objecting to certain processing activities.
Requesting data portability where applicable.
Withdrawing consent where processing is based on consent.
Opting out of certain marketing communications.
Opting out of certain data sharing or targeted advertising activities where applicable.

These rights may be subject to legal limitations, exceptions, identity verification requirements, and other conditions.

To submit a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

Where applicable, you may also have the right to lodge a complaint with a competent data protection authority.

12. Marketing Communications

If you choose to receive marketing communications from us, you may unsubscribe at any time using the unsubscribe option included in the communication or by contacting us.

Submitting a quotation request does not automatically mean that you have agreed to receive promotional marketing messages.

Even if you unsubscribe from marketing communications, you may still receive necessary non-marketing communications related to quotations, purchases, orders, downloads, shipping, transactions, or customer service requests.

13. International Data Processing

Because our store uses Shopify and may work with international service providers, suppliers, and shipping partners, personal information may be processed or stored in countries or regions outside your place of residence.

These locations may include Japan, China, and other countries where relevant service providers operate.

Where required by applicable law, we will use appropriate safeguards for international personal data transfers and comply with applicable data protection requirements.

14. Third-Party Services and Children's Privacy

Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, videos, social media services, or other external resources.

We are not responsible for the privacy practices, content, or security practices of independent third parties.

We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website and products are not specifically directed to children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action where required.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, products, quotation services, shipping arrangements, technology, legal requirements, or third-party services.

When changes are made, we will update the “Last Updated” date at the top of this Privacy Policy.

16. Contact Information

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact us.

Operating Company: 1plus1 Co., Ltd.

Store Name: Things You Can Make

Business Operator: Bian NingNing

Business Address:

4F, Diamond Building
2-11-10 Nakacho
Atsugi City, Kanagawa 243-0018
Japan

Email: bian1plus1@gmail.com

Phone / WhatsApp: +81 80-4378-2468

Live Chat: Available via the Chat button on our website.

Support Hours: Daily, 13:00–24:00 (JST).

Country/region

Privacy policy

Privacy Policy

Last Updated: November 3, 2026

This policy applies to our digital products, physical DIY materials, quotation services, and related customer support activities.

Please read this Privacy Policy to understand how we handle your personal information.

1. Information We Collect

Depending on how you interact with our website and services, we may collect or process the following information:

Contact information: Your name, email address, phone number, billing address, shipping address, and other contact details.

Order information: Products purchased, quantities, selected options, order history, payment status, and transaction records.

Digital delivery information: Information necessary to provide access to purchased PDF tutorials, videos, and other downloadable content.

Quotation information: Products, colors, quantities, selected options, quote requests, quotation history, and communications related to pricing and availability.

Shipping information: Delivery addresses, shipping preferences, tracking information, and information required for international shipping and customs processing.

Customer service information: Questions, messages, support requests, and other communications you send to us.

Account information: Information associated with your customer account, where available.

Technical information: IP address, browser type, device type, operating system, and similar technical information.

Website usage information: Pages viewed, interactions with our website, referral information, and browsing activity.

Cookies and analytics information: Information collected through cookies, pixels, and similar technologies where applicable.

Payment information may be processed by Shopify and our payment service providers.

We do not directly store complete credit card details.

2. How We Use Your Information

We may use personal information for the following purposes:

Processing and managing orders.

Delivering purchased digital products.

Receiving, reviewing, and responding to quotation requests.

Preparing personalized quotations based on product selections, quantities, shipping destinations, and available discounts.

Communicating with customers about product availability, pricing, quotations, and payment instructions.

Processing payments and transactions.

Preparing, packing, shipping, and tracking physical orders.

Providing information required for international shipping, customs clearance, and delivery.

Sending order confirmations, download links, shipping updates, and other transactional communications.

Providing customer service and responding to inquiries.

Managing customer accounts where available.

Operating, maintaining, and improving our website and services.

Preventing fraud, unauthorized activity, and security incidents.

Complying with applicable legal, tax, accounting, and regulatory obligations.

Measuring website performance and understanding customer interactions.

Conducting marketing and advertising activities where permitted by law and consistent with your privacy choices.

Where required by applicable law, we process personal information on an appropriate legal basis, which may include performing a contract, taking steps requested before entering into a contract, complying with legal obligations, pursuing legitimate interests, or obtaining consent.

3. Digital Products and Downloads

Things You Can Make offers digital products, including downloadable PDF tutorials, guides, patterns, videos, and other digital learning content.

When you purchase a digital product, we may process information necessary to:

Complete the transaction.

Confirm payment.

Provide access to purchased content.

Manage downloads and digital delivery.

Provide technical assistance and customer support.

Maintain necessary transaction and tax records.

Digital-only purchases do not require physical shipping.

However, billing, location, or address information may still be processed where necessary for payment processing, tax calculation, fraud prevention, regulatory compliance, or other legitimate purposes.

4. Physical Products and Quotation Requests

We also offer physical DIY materials, including cords, beads, jewelry-making supplies, tools, and accessories.

Some physical products are offered through a quotation system rather than immediate checkout.

When you submit a quotation request, we may collect and process:

Your name and contact information.

Selected products and materials.

Color numbers, quantities, and other product options.

Quote cart contents and quotation history.

Destination country or region.

Shipping information where provided.

Messages, special requests, and other information submitted with your quotation.

We use this information to review product availability, calculate pricing, determine applicable discounts, estimate shipping costs, prepare quotations, and communicate with you.

Submitting a quotation request does not require immediate payment.

If you accept a quotation and complete payment, we may process additional information necessary to confirm, prepare, and fulfill your order.

Quotation information may be processed through third-party quotation applications integrated with our Shopify store.

These applications may process relevant information according to their contractual obligations, privacy practices, and applicable law.

5. Physical Orders and International Shipping

Physical products may be prepared and shipped internationally, including from suppliers or fulfillment locations in China.

When fulfilling physical orders, we may share necessary information with suppliers, fulfillment partners, shipping companies, postal services, customs agents, and other delivery-related service providers.

This information may include:

Recipient name.

Shipping address.

Contact telephone number where required.

Order contents and quantities.

Package and shipment information.

Information required for customs declarations and international delivery.

We share information only as reasonably necessary for order preparation, shipping, delivery, customs processing, customer support, or legal compliance.

Personal information may be processed in countries outside your country of residence as part of international order fulfillment.

6. How We Share Personal Information

We may share personal information with service providers and other parties where necessary to operate our business and provide our services.