If you have questions about our digital DIY tutorials, physical craft materials, quotation requests, orders, or shipping, please feel free to contact us.
We are happy to help you with your creative projects.
Digital Tutorials & DIY Support
We can assist you with:
PDF tutorials and instructional videos.
Download links and digital product access.
Tutorial instructions and knotting techniques.
Recommended materials, sizes, and suitable alternatives.
Digital product orders and payment questions.
Craft Materials & Quotation Requests
We also provide quotation services for DIY craft materials, including cords, beads, natural stones, tools, and accessories.
You are welcome to contact us regarding:
Product specifications, colors, and quantities.
Material availability and suitable alternatives.
Quantity discounts and personalized quotations.
International shipping costs and delivery information.
Existing quotations and order inquiries.
You can select multiple products and submit one quotation request through our website.
Submitting a quotation request is free and does not require payment.
After reviewing your request, we will provide a final quotation based on your selected products, quantities, applicable discounts, and shipping destination.
If you accept the quotation, we will provide a secure payment link to complete your purchase.
How to Contact Us
Live Chat
For quick assistance, please use the Chat button on our website.
When contacting us by email or WhatsApp, please mention “Things You Can Make” or “Shopify Store” so that we can identify your inquiry and respond efficiently.
For questions about an existing quotation or order, please include your quotation or order number where available.
Support Hours
Daily: 13:00–24:00 (JST, Japan Standard Time)
During support hours, we aim to respond as soon as reasonably possible.
We usually respond within 1–2 business days.
Messages received outside support hours will be reviewed during our next support period.
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