Contact information

Contact Information
Welcome to Things You Can Make, operated by 1plus1 Co., Ltd.
If you have questions about our digital DIY tutorials, physical craft materials, quotation requests, orders, shipping, or product support, please feel free to contact us.
We are happy to assist you.
1. Company Information
Company Name: 1plus1 Co., Ltd.
Store Name: Things You Can Make
Business Operator: Bian NingNing
Business Address:
4F, Diamond Building
2-11-10 Nakacho
Atsugi City, Kanagawa 243-0018
Japan
Email: bian1plus1@gmail.com
Phone / WhatsApp: +81 80-4378-2468
2. Customer Support
We provide customer support for both digital and physical products.
Digital Products
You can contact us regarding:
  • PDF tutorials and instructional videos.
  • Download links and file access.
  • Digital orders and payment questions.
  • Tutorial instructions and techniques.
  • Materials and tools used in our projects.
Physical Products
You can contact us regarding:
  • DIY cords, beads, tools, and accessories.
  • Product specifications, colors, and quantities.
  • Material availability and suitable alternatives.
  • Quotation requests and quantity discounts.
  • International shipping and estimated delivery times.
  • Existing orders, tracking, and delivery issues.
3. Material Quotations and Product Inquiries
Our physical craft materials are available through a quotation-based ordering system.
If you are interested in purchasing materials, please select your preferred products, colors, specifications, and quantities and submit a quotation request through our website.
You may include multiple products in one quotation request.
We will review your request and provide a personalized quotation based on product availability, quantities, applicable discounts, and international shipping costs.
Submitting a quotation request is free and does not require payment.
If you are unsure which materials or tools are suitable for your project, you are welcome to contact us before submitting a request.
4. Quick Contact
For quick assistance, please use the Chat button on our website.
You may also contact us directly through:
Email: bian1plus1@gmail.com
WhatsApp: +81 80-4378-2468
When contacting us by email or WhatsApp, please mention “Things You Can Make” or “Shopify Store” so that we can identify your inquiry and respond efficiently.
For questions about an existing quotation or order, please include your quotation or order number where available.
5. Support Hours
Daily: 13:00–24:00 (JST, Japan Standard Time)
During support hours, we aim to respond to messages as soon as reasonably possible.
We usually respond within 1–2 business days.
Messages received outside support hours will be reviewed during our next support period.
Response times may vary depending on inquiry volume and the nature of the request.
Thank you for choosing Things You Can Make.
Learn. Make. Create.